Account Manager (Renewal Sales)

ABOUT OUR REVENUE TEAM

Our "Revenue" team has two sub-teams:

1. Sales (new business sales) - They bring Albert to new school customers and find opportunities for customer expansions. They are measured by how much new business they win in a year.

2. Account Management (renewal sales) - They work with school administrators to renew customer contracts, plan implementations, and drive expanded vision for partner organizations. They are measured by annual customer retention.

These sub-teams work closely together to provide an exceptional experience for school and district accounts and to help grow our business.

THE ROLE

As an Account Manager, you will be at the center of our implementations in schools and districts across the country. Your ability to work with school administrators to implement Albert and retain their business year-over-year will play a critical role in the company’s success.

You will:

● Manage contract renewals. You will guide schools through their annual renewal process, growing the Albert implementation over time while ensuring the chosen implementations align with schools’ best interests.

● Build high-stakes relationships. Build long-term relationships with school administrators based on trust and expand stakeholder networks.

● Develop tailored implementation plans. Work with school administrators to understand their instructional goals, technology ecosystem, and expectations. Work with them to drive high levels of buy-in and product adoption with teachers.

● Monitor implementations. Develop reporting structures and insights to help educators and school administrators quantify implementation success; use this data to support implementation success and recommend interventions.

● Plan and develop instructional support. Work with administrators to plan teacher training, develop instructional plans, and support technology change management with each school.

● Develop internal metrics. Help various stakeholders within our organization understand how our school implementations are going by curating feedback and data-driven insights.

● Support internal product development. Bring customer feedback and instructional research to bear on the development, design, and launch of product enhancements.

Travel & Flexibility

This role requires a flexible approach to travel to support our partners and company initiatives.

● Frequency: Variable; ranging from zero to several trips per school year.

● Activities: Travel may include exhibiting at conferences, supporting on-site training (OPD), or assisting other teams at major events when extra hands are needed.

WHY ALBERT?

Albert is so much more than just a job. You will do great work here, supported by incredibly talented, passionate, and kind colleagues. You'll look forward to waking up every day to help us bring better learning experiences to students worldwide. We carefully maintain our culture of openness, respectful debate, calculated risk-taking, and first-principles thinking. You'll also form lifelong friendships, collaborate with incredible managers, have a ton of fun, and pick up skills and experience that will last you a lifetime.

BENEFITS AND COMPENSATION

● Competitive salary. We observe the same pay bands, regardless of where you live. For this role, our starting salary is $70,000 - $80,000, based on experience.

● Health, dental, and vision insurance. We offer a range of options, including the best Cigna PPO plan available. The company contributes 100% of our great base health plan (employees pay the difference for more expensive plans) and 85% for vision and dental.

● Flexible Spending Account and Dependent FSA. Set aside pre-tax dollars for eligible medical expenses and the costs of caring for dependents.

● One Medical. We cover enrollment in One Medical to provide all employees with convenient access to primary care.

● Paid parental leave. Parents are eligible for up to twelve (12) weeks of fully paid parental leave after a year of service.

● A 401k plan. Save for retirement with a fully managed plan and a 1% match.

● Flexible, guilt-free vacation. Take guilt-free vacations with no hard limit. Most people take 3-4 weeks per year and are encouraged to take time off. This is not a vague policy where "unlimited" ends up meaning "hardly ever, it's too stressful to ask for time off." We actively encourage everyone to take off.

● Half-day Fridays. We value work-life balance and observe half-day Fridays every week.

ABOUT THE COMPANY

Since 2014, Albert has been powering feedback loops for students and teachers to improve educational outcomes. We do this by providing students with engaging, thought-provoking questions and feedback and teachers with actionable data and flexible instructional tools. We believe we can make the biggest impact by working through teachers, equipping them with the highest quality practice and assessment content possible.

At Albert, we don’t stop at creating a great product. We also obsess about providing delightful support, delivering impactful teacher training, and forging long-term relationships with our school partners. All of this starts with our culture. We stress freedom of opinion, think long-term, and empower people with autonomy and responsibility. We believe we do our best work when there are high levels of psychological safety, accountability, and a shared commitment to high standards.

INCLUSION AT ALBERT

Albert is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. As we continue to grow, we do so with a focus on building teams representing the different cultures, backgrounds, ethnicities, and experiences of our users, students, and the world. We simultaneously strive to create spaces promoting personal growth, diversity, and inclusion.

LOCATION

We are a remote-first company. We are accepting applications from people who live and work in the following states:

• Arizona

• California

• Colorado

• Florida

• Georgia

• Illinois

• Louisiana

• Nevada

• New Jersey

• New York

• North Carolina

• Ohio

• Pennsylvania

• South Carolina

• Tennessee

• Texas

• Virginia

• Wisconsin 

● Experience. 1+ years experience in software sales or account management in a comparable role, AND a minimum of two years of secondary teaching experience. 

● Alignment. You want to be an evangelist and bring Albert to as many students as possible through sales. You have a deep connection to the education community and believe that tools, such as Albert, can make a true difference. 

● Exceptional communication skills. You are a good listener, articulate, and highly persuasive; you skillfully leverage data from multiple sources and use context to create compelling narratives.

● Composure under pressure. You do not get rattled easily and can quickly adapt; you can focus and prioritize in stressful situations.

● Relentlessness. You challenge yourself with ambitious goals and draw upon your high level of grit to achieve long-term success.

● Attention to detail and discipline. You pride yourself on maintaining good habits and getting the little things right.

● A great teammate. You are excited to support your teammates, assume best-intent, and push the team to succeed together.